Privacy policy

Cris&Lo Skincare ("Cris&Lo," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit crisnloskincare.com (the "Site"), create an account, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us at:

Cris&Lo Skincare
2918 Avenue I #1185
Brooklyn, NY 11210
United States

Email: info@crisnloskincare.com

Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

Information You Provide to Us

When you place an order, create an account, contact customer service, subscribe to emails, or otherwise interact with Cris&Lo Skincare, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Account information

  • Communications you send to us

  • Customer service inquiries

  • Marketing preferences

Payment information may also be collected when you complete a purchase. Payment transactions are generally processed by Shopify and/or the payment providers available through our checkout.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Time zone

  • General geographic location

  • Pages and products viewed

  • Search activity

  • Referring websites

  • Shopping cart activity

  • Checkout activity

  • Interaction with our Site

  • Date and time of visits

We use this information to operate our Site, understand how visitors use our store, improve the shopping experience, analyze performance, detect fraud, and support our marketing efforts.

How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order confirmations and updates

  • Communicate with you regarding your purchases

  • Respond to customer service requests

  • Maintain customer accounts

  • Prevent fraudulent or unauthorized transactions

  • Improve our website, products, and customer experience

  • Analyze website performance

  • Maintain the security of our Site

  • Comply with legal and regulatory obligations

  • Send promotional communications when permitted

  • Recommend products or offers that may interest you

  • Measure the effectiveness of advertising and marketing

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our marketing communications.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services to you. As part of providing these services, Shopify may process certain personal information relating to visitors and customers of our store.

You can learn more about Shopify's privacy practices by reviewing Shopify's Privacy Policy.

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include companies that assist us with:

  • Website hosting

  • E-commerce services

  • Payment processing

  • Shipping and fulfillment

  • Fraud prevention

  • Analytics

  • Customer support

  • Email and SMS marketing

  • Advertising

  • Website functionality

  • Business operations

These companies may only receive information reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose personal information when required to:

  • Comply with applicable laws or regulations

  • Respond to subpoenas, court orders, warrants, or other lawful requests

  • Protect our legal rights

  • Protect the safety of our customers or others

  • Investigate suspected fraud or illegal activity

  • Enforce our agreements and policies

Advertising and Marketing

We may use information about how customers interact with our Site to measure advertising performance and provide advertising that may be more relevant to customers.

This may involve the use of cookies, pixels, or similar technologies provided by advertising and marketing partners.

Depending on the services we use and the laws applicable to you, certain disclosures of information for targeted advertising may be considered "sharing," "selling," or "targeted advertising" under some U.S. state privacy laws.

Where required by law, you may have the right to opt out of certain targeted advertising or data-sharing activities.

Cookies and Tracking Technologies

Cookies are small files stored on your browser or device that help websites function properly and remember information about your visit.

We and our service providers may use cookies and similar technologies for purposes including:

  • Maintaining your shopping cart

  • Processing checkout

  • Remembering preferences

  • Customer authentication

  • Website security

  • Analytics

  • Measuring website traffic

  • Understanding customer behavior

  • Advertising and marketing

  • Fraud prevention

Some cookies are necessary for the Site to function and cannot reasonably be disabled through our Site.

Other cookies may be used for analytics or advertising purposes.

You may be able to manage cookies through your browser settings or through privacy controls made available on our Site.

Blocking certain cookies may affect the functionality or performance of the Site.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Complete transactions

  • Maintain business and financial records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request a copy of your personal information

  • Request information about how your information is used

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information where applicable

  • Withdraw consent where processing is based on consent

  • Appeal certain decisions concerning a privacy request where required by law

To submit a privacy request, contact:

info@crisnloskincare.com

We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising privacy rights available to you under applicable law.

California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and our business activities, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

We do not charge customers for exercising applicable privacy rights.

Where permitted by law, you may also authorize an agent to submit a privacy request on your behalf. We may require verification of both your identity and the agent's authority.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area ("EEA"), United Kingdom, or Switzerland, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, we may process your information based on:

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Our legitimate business interests

  • Protection of legal rights

You may have rights to access, correct, delete, restrict, or obtain a copy of your personal information and, in certain circumstances, object to or withdraw consent to processing.

Because our service providers may operate internationally, your personal information may be processed in countries outside your country of residence, including the United States and Canada.

Children and Minors

Our Site and products are intended for a general adult shopping audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact us at info@crisnloskincare.com so that we can review and, where appropriate, delete the information.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of internet transmission, electronic storage, or security system can guarantee complete security. We therefore cannot guarantee that unauthorized parties will never be able to defeat our security measures.

Third-Party Websites

Our Site may contain links to third-party websites, social media platforms, or other services that we do not operate.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party services you visit.

Social Media

If you interact with Cris&Lo Skincare through social media platforms such as Facebook, Instagram, TikTok, or other platforms, those services may collect information according to their own privacy policies.

Information you choose to make public through social media may also be visible to other users.

Do Not Track and Privacy Signals

Some browsers allow users to transmit "Do Not Track" or other privacy preference signals.

Because technologies and legal requirements regarding these signals continue to develop, the manner in which we respond may depend on applicable law and the capabilities of our website platform.

Where required by applicable law and technically supported, we may honor recognized privacy preference signals.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices

  • Our website

  • Services we use

  • Legal or regulatory requirements

  • Operational practices

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

Complaints and Questions

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Cris&Lo Skincare
2918 Avenue I #1185
Brooklyn, NY 11210
United States

Email: info@crisnloskincare.com

If applicable privacy law gives you the right to file a complaint with a regulatory or data protection authority, you may also contact the appropriate authority in your jurisdiction.

Before you publish this in Shopify

There are three things I especially want you to verify because I don't want your policy promising something different from what your store actually does:

  1. Use info@crisnloskincare.com everywhere. Your older policies had different Cris&Lo email addresses. Standardizing this builds trust.

  2. Check which marketing tools are actually installed—especially Meta/Facebook Pixel, Google Analytics, TikTok Pixel, Klaviyo, Shopify Email, SMS apps, etc. If you're using them, we can name them specifically in the policy.

  3. In Shopify, check Settings → Customer privacy along with Settings → Policies. Shopify's privacy tools and cookie consent settings should match the written policy.

Since you're planning to run Facebook/Instagram Shop Now ads, I especially recommend that we add a Meta/Facebook & Instagram advertising section after your Meta Pixel is connected, rather than leaving your advertising disclosures vague.