Shipping policy

Thank you for shopping with Cris&Lo Skincare. We take care in preparing and packaging every order and want your shopping experience to be smooth from checkout to delivery.

Order Processing

Orders are processed and prepared for shipment within 2–5 business days after your order is placed.

Business days are Monday through Friday, excluding federal holidays.

Please note that processing times may be slightly longer during:

  • Sales and promotional events
  • Holidays
  • New product launches
  • Periods of unusually high order volume

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on your order, shipping destination, and selected delivery method.

Free Shipping

Enjoy free standard shipping on U.S. orders of $45 or more after discounts and before taxes. Orders that do not meet the $45 minimum will be charged the applicable shipping rate at checkout. Free shipping applies to eligible domestic orders only and may not be combined with certain promotional offers unless otherwise stated.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times vary based on the shipping carrier, destination, and service selected at checkout.

Typical U.S. delivery may take approximately 3–7 business days after shipment.

Please remember that processing time and shipping/transit time are separate.

For example:

Processing: 2–5 business days
Shipping: approximately 3–7 business days

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Cris&Lo Skincare.

Tracking Your Order

When tracking information is available, you will receive it by email after your order ships.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your address, contact us as soon as possible at:

info@crisnloskincare.com

We will do our best to update your address if your order has not yet been processed or shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Returned-to-Sender Packages

If a package is returned to Cris&Lo Skincare because of:

  • An incorrect or incomplete address
  • An undeliverable address
  • Failure to claim the package
  • Carrier delivery issues related to the recipient

we will contact you regarding available options.

Additional shipping charges may apply if you request that the package be shipped again.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including weather, carrier delays, holidays, transportation disruptions, or other unexpected events.

If your tracking information shows an unusual delay, please contact us at info@crisnloskincare.com, and we will do our best to assist you.

You may also need to contact the shipping carrier directly to open a delivery investigation.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your property, mailbox, front desk, parcel locker, or other delivery areas.
  2. Checking with household members or neighbors.
  3. Allowing up to 24 hours, as some carriers may mark packages delivered shortly before actual delivery.
  4. Contacting the shipping carrier for additional delivery information.

If you still cannot locate your package, contact us at info@crisnloskincare.com.

Cris&Lo Skincare will assist where possible; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged Packages

Please inspect your order when it arrives.

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible at info@crisnloskincare.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging when applicable

We will review the situation and work with you toward an appropriate resolution.

For additional information regarding damaged, defective, or incorrect products, please review our Refund & Return Policy.

Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us immediately at info@crisnloskincare.com.

We will make every effort to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

International Shipping

If international shipping is available for your location, available shipping methods and charges will be displayed during checkout.

International customers may be responsible for additional:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local government charges

These fees are determined by the destination country and are generally the responsibility of the customer.

International delivery times may vary due to customs processing and local carrier conditions.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations or discontinue a shipping method when necessary.

Available shipping options will be displayed at checkout.

Contact Us

If you have questions about shipping or the status of your order, please contact:

Cris&Lo Skincare
Email: info@crisnloskincare.com

We’ll be happy to assist you.