Terms of service

Welcome to Cris&Lo Skincare. These Terms of Service ("Terms") govern your access to and use of crisnloskincare.com (the "Site") and any products, services, features, or content offered through the Site.

Throughout these Terms, the words "Cris&Lo Skincare," "we," "us," and "our" refer to Cris&Lo Skincare. The words "you" and "your" refer to visitors, customers, and other users of the Site.

By visiting our Site, creating an account, or purchasing from us, you agree to these Terms as well as any additional policies referenced on the Site, including our Privacy Policy, Shipping Policy, and Refund & Return Policy.

If you do not agree with these Terms, please do not use our Site or purchase our products.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.

You may not use our Site or products for any unlawful or unauthorized purpose.

You agree not to:

  • Violate applicable local, state, federal, or international laws

  • Infringe upon our intellectual property rights or the rights of others

  • Attempt to gain unauthorized access to the Site

  • Transmit viruses, malware, or other harmful code

  • Use the Site for fraudulent or abusive purposes

A violation of these Terms may result in suspension or termination of your access to the Site.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing, sizes, and other information displayed on our Site are accurate.

However, product appearance may vary slightly from photographs because of factors such as lighting, screen settings, natural ingredient variations, packaging updates, or differences between production batches.

We reserve the right to:

  • Update product descriptions

  • Change packaging

  • Modify ingredients when appropriate

  • Change prices

  • Limit product quantities

  • Discontinue products

  • Restrict sales to certain geographic areas

We may make these changes without prior notice where permitted by law.

3. Skincare, Haircare and Cosmetic Product Disclaimer

Cris&Lo Skincare products are intended for cosmetic and personal-care purposes unless specifically stated otherwise.

Information provided on our Site is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results may vary from person to person based on factors including skin type, hair type, sensitivities, individual routines, and product use.

We encourage customers to:

  • Review ingredient lists before use

  • Follow product directions

  • Perform a patch test when appropriate

  • Discontinue use if irritation occurs

  • Consult a qualified healthcare professional regarding medical conditions, allergies, pregnancy-related concerns, or serious skin or scalp conditions

Purchasing or using our products does not create a medical or healthcare-provider relationship between you and Cris&Lo Skincare.

4. Allergies and Sensitivities

Customers are responsible for reviewing product ingredient information before use, particularly if they have known allergies or sensitivities.

Natural or botanical ingredients may still cause allergic reactions or irritation in some individuals.

If you experience a reaction, discontinue use and seek appropriate medical advice if necessary.

5. Prices and Payments

All prices displayed on the Site are shown in the applicable currency and are subject to change without notice.

The price charged will generally be the price displayed at the time your order is submitted, subject to correction of obvious pricing errors.

Applicable:

  • Sales taxes

  • Shipping charges

  • Discounts

  • Promotional offers

will be calculated according to the terms displayed at checkout.

Payment must be successfully authorized before an order can be processed.

6. Orders

We reserve the right to accept, decline, limit, or cancel any order where reasonably necessary.

This may include orders that:

  • Contain suspected fraudulent activity

  • Contain incorrect pricing or product information

  • Exceed available inventory

  • Appear to be intended for unauthorized resale

  • Cannot be shipped to the requested destination

  • Contain inaccurate billing or payment information

If we cancel an order after payment has been processed, an applicable refund will be issued to the original payment method.

We may attempt to contact you using the email address or telephone number provided with your order.

7. Customer Information

You agree to provide current, complete, and accurate information when making a purchase or creating an account.

This includes your:

  • Name

  • Email address

  • Billing information

  • Shipping address

  • Telephone number

  • Payment information

You are responsible for ensuring that shipping information is accurate before submitting your order.

Please review our Shipping Policy for information regarding incorrect addresses, returned packages, delivery delays, and shipping procedures.

8. Promotions, Coupons and Discounts

From time to time, Cris&Lo Skincare may offer promotional codes, discounts, free shipping, gifts, or other special offers.

Promotions may:

  • Have expiration dates

  • Require minimum purchases

  • Apply only to selected products

  • Exclude certain products

  • Be limited to one use per customer

  • Not be combined with other promotions

We reserve the right to modify or discontinue promotional offers where permitted by law.

Promotional discounts have no cash value unless otherwise required by law.

9. Returns and Refunds

Returns, refunds, damaged products, incorrect items, and other order-related issues are governed by our Refund & Return Policy.

Customers must follow the procedures described in that policy before returning merchandise.

Unauthorized returns may not be accepted.

10. Shipping

Shipping times, processing periods, delivery estimates, free-shipping eligibility, package tracking, and related matters are governed by our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

Delays caused by shipping carriers, severe weather, transportation interruptions, natural disasters, holidays, or other circumstances outside our reasonable control may occur.

11. Intellectual Property

Unless otherwise stated, all content appearing on this Site belongs to Cris&Lo Skincare or is used with permission.

This includes, without limitation:

  • Brand names

  • Logos

  • Product names

  • Product photographs

  • Graphics

  • Packaging designs

  • Website text

  • Product descriptions

  • Videos

  • Marketing materials

  • Website design elements

You may not reproduce, distribute, modify, sell, copy, republish, or commercially exploit our content without prior written permission.

12. Reviews, Comments and User Content

If you submit a product review, photograph, testimonial, comment, feedback, suggestion, or other content to us, you represent that you have the right to provide that content.

You agree that your submissions will not:

  • Violate another person's intellectual property rights

  • Violate privacy rights

  • Contain fraudulent or intentionally misleading information

  • Contain unlawful, abusive, defamatory, threatening, or obscene material

  • Contain malicious software or harmful code

Where permitted by law, you grant Cris&Lo Skincare permission to use content voluntarily submitted to us for purposes related to operating, promoting, and improving our business.

We reserve the right to remove inappropriate, fraudulent, unlawful, or misleading content.

13. Third-Party Services and Links

Our Site may contain links to or integrations with third-party services, including payment providers, shipping carriers, social media platforms, advertising services, and other websites.

We do not control third-party websites and are not responsible for their:

  • Content

  • Privacy practices

  • Security

  • Products

  • Services

  • Terms and conditions

Your interaction with third-party services is governed by the policies of those providers.

14. Shopify

Our store is hosted through Shopify.

Certain portions of your interaction with our Site, including checkout and payment-related functions, may be provided or processed through Shopify and its associated services.

Your use of those services may also be subject to Shopify's applicable policies and terms.

15. Personal Information

Our collection, processing, sharing, storage, and use of personal information is described in our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed as described in that policy.

16. Errors and Inaccuracies

Occasionally, information on our Site may contain:

  • Typographical errors

  • Incorrect prices

  • Incorrect product descriptions

  • Incorrect promotional information

  • Shipping inaccuracies

  • Inventory errors

  • Other omissions

We reserve the right to correct errors and update information.

Where permitted by law, we may cancel an order affected by a material pricing or product-information error, including after the order has been submitted.

If payment was collected for a canceled order, the appropriate refund will be issued.

17. Prohibited Uses

You may not use the Site:

  • For unlawful activities

  • To commit or encourage fraud

  • To violate intellectual property rights

  • To harass, threaten, abuse, or discriminate against others

  • To provide false or misleading information

  • To transmit malware or malicious code

  • To collect personal information from others unlawfully

  • To spam, phish, scrape, crawl, or interfere with the Site

  • To circumvent security features

  • To interfere with the normal operation of our store

  • To impersonate another individual or organization

We may restrict or terminate access for violations of these Terms.

18. Availability of the Site

We work to maintain reliable access to our Site but do not guarantee that the Site will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend portions of the Site for:

  • Maintenance

  • Updates

  • Security

  • Technical problems

  • Service-provider interruptions

We may also modify or discontinue Site features where reasonably necessary.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

Except where prohibited by law, we do not guarantee that:

  • The Site will always operate without interruption

  • All content will always be error-free

  • Every product will produce identical results for every customer

Any legally required warranties remain unaffected.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Cris&Lo Skincare and its owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Site or products.

Nothing in these Terms is intended to limit liability where such limitation is prohibited by law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Cris&Lo Skincare and its owners, affiliates, employees, contractors, and service providers from claims or expenses resulting from:

  • Your unlawful use of the Site

  • Your violation of these Terms

  • Your violation of another person's rights

  • Content you submit through the Site

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

23. Termination

These Terms remain effective while you use our Site.

You may stop using the Site at any time.

We may restrict or terminate access to our Site where we reasonably believe a user has violated these Terms, committed fraud, interfered with Site operations, or engaged in unlawful activity.

Provisions that by their nature should survive termination will remain effective.

24. Entire Agreement

These Terms, together with the policies referenced on our Site, constitute the agreement between you and Cris&Lo Skincare regarding your use of the Site and our online services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

25. Governing Law

These Terms and any related agreements concerning the use of our Site or purchase of our products will be governed by applicable laws of the State of New York and the United States, without limiting any consumer rights that apply under other applicable laws.

26. Changes to These Terms

We may update these Terms periodically to reflect changes to our:

  • Products

  • Business practices

  • Website

  • Services

  • Legal obligations

Updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

27. Contact Information

Questions regarding these Terms of Service may be sent to:

Cris&Lo Skincare
2918 Avenue I #1185
Brooklyn, NY 11210
United States

Email: info@crisnloskincare.com